Answering The Phones

All announcers and announcer trainees are responsible for answering the KPSU studio lines.

Always answer by giving the station’s call letters, such as: "KPSU, how can I help you?" Be polite and helpful, but never feel obligated to cut air breaks short to answer the phone; the caller will understand. You should also politely ask to put the caller on hold when you need to cue switch CD or go on the air. Our air signal is always the most important concern, and you will not be held responsible for impatient callers.

For security purposes, it's important that you DO NOT GIVE OUT STAFF OR DJ'S PHONE NUMBERS to callers. If you don't know the caller, offer to take a message and then relay the message to the DJ (via the lobby mailboxes) or to the appropriate staff member via email.

If you put someone on hold while you’re looking for the person they’ve called, don’t leave them on hold forever. If you haven’t found the person in about a minute or so, get back on, apologize for the delay, and offer to take a message.

Be polite and professional: “Good evening, KPSU, how may I help you?” If someone’s not in, ask if you can take a message, then remember to write the message and put a copy in the appropriate mail box.

Occasionally, the station reserves threatening or obscene phone calls. If you feel the conversation is taking a turn for the worse, hang up immediately, then let the station manager know the exact time of the call and what was said.

If the caller has general station concerns, give them the office number, which is 503.725.5669 or the Station Manager email, manager@kpsu.org. Record companies frequently call asking for our music staff to return a call. Please give them the Music Director’s phone number, (503) 725-4071.

When receiving calls about college departments, meetings or activities, be as polite and helpful as possible. Try to answer questions or provide information, even if it’s in the form of other numbers they can try.

KPSU Request Line / Studio Line:

503.725.5945

KPSU Office Number:

503.725.5669

Music Director:

503.725.4071

E-mail:

KPSU@pdx.edu or manager@kpsu.org

Main PSU number:

503.725.3000

Campus security

503.725.4407

Keep all lines free as much as possible. They are for KPSU business only.

Long Distance
Unauthorized use of the KPSU long distance code, or abuse of long distance calling privileges will result in the immediate termination.